FREQUENTLY ASKED - FAQ
On this page you will find answers to frequently asked questions about safe-living. Did you not find the answer you were looking for in the FAQ? Then call us or send us a message. We will be happy to answer any further questions you may have.
Is safe-living also available outside of Switzerland?
Currently, safe-living is only available in Switzerland. However, the safe-living app can be used worldwide.
Do I need a emergency detector in every room?
No. With three devices, the entire home is covered.
How many emergency detectors do I need?
This depends on the size of the home. The Flex package always includes three emergency detectors as standard. For larger houses with 5 rooms or more, we recommend using 5 emergency detectors.
Do I need WiFi (Internet)?
Yes, if you don’t have one, safe-living can help you obtain a WiFi router. We offer simple and cost-effective solutions.
Does the user need a smartphone?
To take advantage of the complete range of functionalities, we advise each user to possess a smartphone.
What happens if I need help outside?
With the associated safe-living app, which you can install on your smartphone, you have the option to trigger an alarm on the go. It is a digital emergency button that can be operated with just one fingertip. More information here: https://www.safe-living.com/app/
Do additional charges apply when an alarm goes off?
How many people can I have in my alert chain?
With safe-living, you have the option to include an unlimited number of people in the alert chain. It’s even possible to have no one in the alert chain.
Who comes to help or is alerted?
Users with a smartphone: When an emergency is detected, the associated app alerts the resident for several minutes. This can be imagined like a ringing alarm clock. However, if the alert is not deactivated in the app, safe-living automatically notifies the safe-living emergency center. The center then tries to reach the resident, including via the landline phone. If no voice connection is established, emergency contacts are notified one after another. If none of them can be reached, the emergency service (911) is called.
Users without a smartphone: When an emergency is detected, the safe-living emergency center is instantly alerted. They first attempt to contact the resident through the landline phone. If they can’t establish communication, they sequentially notify the listed emergency contacts. If all contacts are unreachable, they call the emergency service (911).
How long before an emergency triggers an alarm?
The emergency detectors consider various factors when determining if a potentially critical situation exists. Variables such as the current time of day (day, night, etc.), the specific living space (bathroom, kitchen, bedroom, etc.), and the patterns of movement recorded over time all influence when an alarm is triggered.
Are there false alarms?
This is where the advantage of an intelligent system like safe-living comes to light: It can reliably distinguish between everyday activities—like cooking, eating, sleeping—and pets or, for example, playing grandchildren from actual emergencies. Should a potential emergency arise, the system triggers a preventive alarm to ensure maximum safety. Moreover, users can cancel the alert at any time, something that traditional emergency call systems like the emergency button or alarm button don’t offer.
Does the system work at night or in darkness?
Yes, the solution operates day and night.
Do I need to inform my property management about the installation of the safe-living solution, or will it cause any damage?
No, there’s no need to notify the property management. The devices are simply placed on a piece of furniture.
What happens in case of a power outage?
If there’s a power outage, the safe-living system detects it and notifies the users.
What happens if the WiFi goes out?
In case of internet interruptions, the emergency detectors process the information once the internet connection is restored. If there’s a prolonged internet disruption (more than an hour), safe-living will inform its users.
What's the difference between an emergency button or an alarm button?
Alarm buttons or emergency buttons are active systems where users have to press a button to call for help. Users typically wear an emergency wristband or a necklace with an emergency or alarm button. When pressed, the device sends a radio signal to the base station, which automatically connects to the emergency center.
But what happens if, for some reason, one can’t press the alarm button? What if the emergency button isn’t charged, one isn’t wearing it, or in a crisis one doesn’t even remember owning such a button? The answer is clear: if no alarm is triggered, the person in distress remains without help. This risk is underscored by a study from the British Journal of Medicine showing that in 8 out of 10 cases, the emergency button (be it an alarm button or emergency button) isn’t pressed.
Contactless and intelligent emergency systems like safe-living operate differently: they automatically call for help in emergencies without the individual having to wear or trigger anything. Safe-living represents a comprehensive approach to safe living, ideal for people of different ages and life situations.
I'm not technically savvy.
On the day of the set up, you’ll receive a training session where we’ll explain everything in detail. Should any questions arise afterward, we’re always here to help.
I'm too fit and too young for this solution.
It only takes one unexpected moment to change everything. Even if you feel fit and young, fate can intervene. Imagine having an accident at home and no one is around to help you. Hours, days – alone, helpless. It’s a nightmare nobody wants to experience. With safe-living, you can preempt this threatening scenario. This solution not only offers you independence but also the reassuring feeling that help will automatically be called in an emergency. Live carefree, but always be prepared.
Are there more cost-effective options or discounts for individuals on a limited income?
The Flex offer is available for just 49 CHF per month and includes three emergency detectors, access to the 24/7 emergency center, and continuous safety at home and on the go.
For budget-conscious users, we also offer a free app featuring a digital SOS button with GPS functionality. Whether you’re at home or on the move and need assistance, you can request help with a single tap via the app. This immediately sends your GPS-determined location data to the emergency contacts stored in the app. This ensures your emergency contacts know precisely where you are and can provide targeted assistance. Alerting the stored contacts via the app is completely free. Optionally, for an additional 19.90 CHF per month, alerts can be routed through our emergency center.
24/7-emergency-response included in the subscription fee